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FAQ

General Shipping Information

 

  • IN MOST CASES, ORDERS ARE SHIPPED WITHIN 3-5¬†BUSINESS DAYS.¬†
  • ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE TRACKING INFORMATION VIA THE E-MAIL PROVIDED WITH YOUR SHIPPING INFORMATION.
  • DOMESTIC ORDERS NORMALLY ARRIVE WITHIN 3-7 DAYS OF THE SHIP DATE UNLESS OTHERWISE SPECIFIED. SHIPPING DELAYS CAN OCCUR AND WE ARE NOT RESPONSIBLE FOR THE SPEED AT WHICH ORDERS ARRIVE ONCE THEY HAVE LEFT OUR FACILITY.
  • INTERNATIONAL ORDERS NORMALLY TAKE 2-4 WEEKS FROM THE SHIP DATE TO REACH THEIR DESTINATION.
  • WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DUE TO SHIPPING ADDRESSES PROVIDED INCORRECTLY. SHIPPING DELAYS WILL OCCUR IF AN INCORRECT ADDRESS IS PROVIDED AT CHECKOUT.
  • IF YOUR PACKAGE IS RETURNED TO OUR FACILITY DUE TO SHIPPING ERROR, WE WILL CONTACT YOU FOR AN UPDATED ADDRESS VIA THE E-MAIL PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DO NOT RECEIVE A RESPONSE WITHIN 10 BUSINESS DAYS, WE HOLD THE RIGHT TO REFUND YOUR ORDER. THIS APPLIES TO ALL MERCHANDISE ORDERS, INCLUDING LIMITED EDITION AND PRE-ORDER SALES.
  • WE ARE NOT RESPONSIBLE FOR ANY FEES REQUIRED BY CUSTOMS. ALL SHIPPING FEES WE REQUIRE WILL BE¬†SHOWN AT CHECKOUT.

 

Returns and Exchanges

ORDERS SHIPPING TO THE UNITED STATES: 

  • WE ARE ONLY ABLE TO PROCESS A RETURN OR EXCHANGE REQUEST WITHIN 30 DAYS FROM THE DATE YOU RECEIVE YOUR ORDER. UNFORTUNATELY, WE ARE UNABLE TO ACCOMMODATE ANY REQUESTS FALLING OUTSIDE OF THESE GUIDELINES.¬†
  • ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION WITH TAGS ATTACHED AND MUST NOT BE WASHED, WORN, OR ALTERED IN ANY WAY.¬†
  • WE ARE UNABLE TO ACCEPT RETURN OR EXCHANGE REQUESTS FOR ANY LIMITED EDITION, CLEARANCE, OR SALE ITEMS.
  • THE CUSTOMER IS RESPONSIBLE FOR THE COST OF A RETURN OR EXCHANGE SHIPMENT UNLESS THE RETURN OR EXCHANGE IS DUE TO FAULT OF THE COMPANY. (SEE "DAMAGED, INCORRECT, OR INCOMPLETE ORDERS")
  • IF YOU ARE RETURNING AN ITEM FOR A REFUND, PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ITEM TO BE PROCESSED. REFUNDS TYPICALLY TAKE 2-3 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT¬†ONCE THEY HAVE BEEN PROCESSED, BUT IN SOME CASES MAY TAKE UP TO 10 BUSINESS DAYS.

 

ORDERS SHIPPING OUTSIDE OF THE UNITED STATES: 

  • WE ARE ABLE TO ACCEPT RETURN AND EXCHANGE REQUESTS FOR INTERNATIONAL ORDERS WITHIN 60¬†DAYS FROM THE DATE OF PURCHASE. WE ARE UNABLE TO ACCOMMODATE ANY REQUESTS FALLING OUT OF THESE GUIDELINES.
  • ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION WITH TAGS ATTACHED AND MUST NOT BE WASHED, WORN, OR ALTERED IN ANY WAY.¬†
  • WE ARE UNABLE TO ACCEPT RETURN OR EXCHANGE REQUESTS FOR ANY LIMITED EDITION, CLEARANCE, OR SALE ITEMS.

 

Damaged, Incorrect or Incomplete Orders

 

  • IF YOUR ORDER ARRIVES DAMAGED, INCORRECT OR INCOMPLETE PLEASE CONTACT OUR CUSTOMER SERVICE EMAIL ADDRESS AT CONTACT@KILLCOVEN.COM
  • IF YOUR ITEM HAS BEEN DAMAGED, PHOTOGRAPH EVIDENCE WILL NEED TO BE SENT TO OUR EMAIL ADDRESS. ONCE WE RECEIVE THE PHOTOGRAPHS, WE WILL ISSUE A RETURN LABEL VIA E-MAIL. ONCE THE ITEM HAS BEEN SHIPPED BACK TO OUR FACILITY, WE WILL PROVIDE A REPLACEMENT.
  • IF YOUR ORDER ARRIVES AND IS AN INCORRECT ITEM, PLEASE CONTACT US VIA EMAIL. ONCE WE VERIFY THAT YOUR ORDER IS INCORRECT, WE WILL ISSUE A RETURN LABEL VIA E-MAIL. ONCE THE ITEM HAS BEEN SHIPPED BACK TO OUR FACILITY, WE WILL PROVIDE A REPLACEMENT.
  • WE ARE NOT RESPONSIBLE FOR ANY DAMAGES TO ANY MERCHANDISE ONCE THE ITEM HAS BEEN WORN OR WASHED.